Something got in the way?
Start with the three checks below. They cover the most common causes in order: connection setup, link scope, then temporary third-party extraction problems.
Support email: easonlsy1019@gmail.com
Claude cannot see Link2AI
Reconnect from the setup page, open Claude’s Connectors Directory, search for Link2AI, and finish authorization. For maximum reliability in a conversation, set Tool access to Always available.
A public link did not process
Confirm it is an individual supported public link, not a profile, feed, search page, private item, paywalled page or DRM-protected source. Unsupported, inaccessible or failed reads consume 0 processing units. Very large supported sources may return partial context with an explicit truncation notice.
What to include in a support email
Send your Link2AI account email, platform, public URL, exact error message and job ID if one is shown. Never send passwords, card numbers, private-account credentials or identity documents.
Check whether Claude mentions that the source was truncated or partially processed. Large discussions, PRs, pages and PDFs can hit safe processing limits. That is different from a failed read: Link2AI returns the processed portion, marks it as partial, and charges only for what was successfully processed.